We offer a 14 day guarantee on all products sold on this site unless otherwise stated in product description. The 14 day period starts from the date you receive your order. Faulty items may be returned to us for replacement or refund within this time. Delivery costs for returns under guarantee are paid by the customer.
The replacement on faulty goods is sent at no extra cost for customer as long as replacement is in the same value as faulty item (part). The carriage charges are paid to the third party (DPD) therefore shipping fees for orders or returns are not refundable.
In addition to your 14-day returns guarantee, customers are entitled to a “cool off” time, where if you change your mind after the purchase, you can return goods to us within 7 working days of receipt according to the European Union Distance Selling Directive. The returned goods have to be unused and in resalable condition. The returns form has to be filled out prior the return.
We will refund the price for goods as soon as they are returned, inspected and found to be unused and in resalable condition only on the same payment account, that was used for payment of this order.
Carriage charges for delivery of your order in such case are not refundable.