Terms and conditions
1. Contract of Sale
When you place an order to purchase a product from Remedyretail.ie, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that order to you. That acceptance will be complete at the time we send out the goods purchased and confirm this via e-mail to you. Any products on the same order, which we have not sent out, are most probably out of stock at the moment and until dispatched are not forming a part of that contract. In such case we will inform you in writing via e-mail provided with order.
2. Warranty and Returns
We offer a 14 day guarantee on all products sold on this site unless otherwise stated in product description. The 14 day period starts from the date you receive your order. Faulty items may be returned to us for replacement or refund within this time. Delivery costs for returns under guarantee are paid by the customer. The replacement on faulty goods is sent at no extra cost for customer as long as replacement is in the same value as faulty item (part). The carriage charges are paid to the third party (DPD) therefore shipping fees for orders or returns are not refundable.
In addition to your 14-day returns guarantee, customers are entitled to a “cool off” time, where if you change your mind after the purchase, you can return goods to us within 7 working days of receipt according to the European Union Distance Selling Directive. The returned goods have to be unused and in resalable condition. The returns form has to be filled out prior the return. We will refund the price for goods as soon as they are returned, inspected and found to be unused and in resalable condition only on the same payment account, that was used for payment of this order. Carriage charges for delivery of your order in such case are not refundable.
3. Pricing and availability
We list availability information for products sold by us on the website on each product information page. As we process your order, we will inform you by e-mail if any products should be out of stock and tell estimated time of arrival and delivery to you. We reserve the right to change the prices on our website without prior notice. In terms or exchanges and refunds the pricing of products are considered, which were valid at the time of your order. Changes of delivery charges are not dependent or influenced from us, but from third party (An Post, Fast Way).
4. Age requirements
Our products may not be purchased or used by minors (any person under the age of 18 years). By purchasing from us you declare that you are aged over 18 years on the date of purchase.
5. Electronic communications
When you visit Remedyretail.ie website or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
6. Alteration of service, prices or amendments to the Terms & Conditions
We reserve the right to make changes to our website, product prices, policies and these Terms and Conditions at any time. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition. Although every reasonable effort is made to present current and accurate information, Remedyretail.ie makes no guarantees of any kind.
7. Delivery times and events beyond our control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
We will deliver the goods according to our agreement with you. Accrued shipment fees are listed with the respective goods description and will be noted separately on the invoice. Delivery dates and deadlines are only binding if confirmed by us in writing.
Should you wish to change your order after having entered into a binding purchase agreement, but before the order is shipped, this can only be accepted prior to the order being packed.
Please see our “SHIPPING” section for more detailed delivery information.
8. Your Account
During your first order process you can create an account with us for convenience on both sides. If you create an account, you are responsible for maintaining the confidentiality of your account name and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the “Your account area” of the website. We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without extra charge to you and you will be notified about that via e-mail.
We will do our utmost to ensure that availability of our website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed all the time. The access to the website may also be occasionally suspended or restricted due to repairs, maintenance, or product updates. We will try our best to limit the frequency and duration of any such suspension or restriction.
11. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of the Republic of Ireland, and the European Union Distance Selling Directive.
Terms & Conditions of Use
1.1 The website is owned and operated by Remedy Retail LTD (referred to as “we”, “us” or “our”), which shall also include our third party suppliers and any other affiliates involved in the maintenance and running of this site.
1.3 Remedy Retail LTD offers this website, including all information, features services available from this site to you, the user based on your acceptance of all terms, conditions, policies and notices stated here. If you are not in agreement with these terms and conditions, then you should refrain from using this website and its services.
1.4 These Terms and conditions apply to all users of this website, including without limitation users who are browsers, customers, merchants, and/ or contributors of content. By visiting or purchasing something from our site, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
1.5 By agreeing to these Terms and conditions you represent that you are at least the age of majority in your place of residence, or that you have been given the consent to use, view and transact on this site.
1.6 Those who visit the Site from locations outside of the Republic of Ireland do so on their own initiative and are responsible for compliance with all Irish applicable laws. If the use of the Site or any of information is in contradiction with your local jurisdiction(s), you must refrain from use of this site.
2. Copyright & Liability
2.1All content and materials published on the Site are presented to you solely for your private, personal and non-commercial use. All contents of the Site are protected by national and international intellectual property laws, and/or is owned by Remedy Retail LTD or its suppliers therefore the copying or imitation of these goods, brands and trademarks are prohibited.
3. Online materials
3.1 Where content on our website is supplied by a third party that is not affiliated with us, you are aware that Remedy Retail LTD does not control or monitor this content. As far as we are aware this content is of a good nature however we are not liable for any harm or damages caused as a result of your relationship with a third party website. You are responsible for the risk associated with the use of this site and your interpretation of the information displayed.
4.1 In addition to any other prohibitions set within these terms and conditions you are also prohibited from using this site for any unlawful purposes whether it be yourself or the solicitation of others to do so. You are also prohibited from engaging in any illegal activities whilst on our site. You must refrain from using our products for any illegal or unauthorized purposes.
4.2 You are also prohibited from uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any third party related website. In addition you are prohibited from collecting or tracking the personal information of others and/or engaging in the spamming, hacking or infecting of any aspect of our services.
5. Site Availability
5.1 Even though Remedy Retail LTD will use its best endeavours to site provide you with an error free service this cannot be guaranteed. In some cases the continuous operation of our site my experience some rare unexpected interruptions therefore we are not liable for its unavailability.
6.1 We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes as this page will be updated with new services, features or tools.
6.2 Remedy Retail LTD reserve to right to change, replace or remove any part of these TERMS AND CONDITIONS OF USE with no notice required. The site will then be governed by the amended terms when they are made public. Therefore it is your responsibility to check the terms and conditions on the Site regularly. You will find the latest version on this web page.
6.3 Prices for our products are subject to change without notice.
We reserve the right at any time to modify the pricing or the range of products we offer. We have the right to discontinue any part of our service or any of our products at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
7. Personal information
7.2 We reserve the right to refuse any order you place with us if we believe the order to be suspicious or lacking information. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order including orders placed with the same credit card or orders using the same billing and/or shipping address. In order to prevent these events from occurring you agree to provide current, complete and accurate purchase and account information for all purchases made at our online store.
Remedy Retail LTD endeavours to collect, store and use your personal data only with your knowledge. The collated information may include your name, address, telephone number and email which will be used to contact you regarding your participation with our service. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated to you. This information which we store is to aid the efficiency of our service to you and is designed to be compliant with the disclosure requirements of the Data Protection Act 1998. If you require any information or wish to obtain the personal data we have stored please contact us on the details provided on site.
When purchasing goods/services on our site your credit and debit card details are stored by Bank of Ireland who is our online payments provider. These payment details are stored in compliance with the PCI: DSS laws therefore they remain encrypted and are not passed on to any third party or used for any payments without your consent.
Remedy Retail LTD does not provide any medical assistance. All the content found on the Remedyretail.ie website were created for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.